FAQ

Troubleshooting

Help, I lost my tickets! What can I do?

No worries! Most tickets have been emailed, so be sure to check your inbox (including your spam folder) for an email from boxoffice@lectures.org or sal@lectures.org. Emailed tickets come in a PDF attachment.

If you still can’t find your tickets, please call the Box Office at 206.621.2230 x10, email boxoffice@lectures.org, or go to the Box Office when you arrive at the event, and our staff will happily assist you.

I can’t use my tickets. What can I do?

Is there a friend or family member who would be able to attend in your place? You may give the ticket to whomever you’d like!

Can I return or exchange my tickets?

Tickets and subscriptions are non-refundable. However, subscribers to any of our series (Literary Arts, Poetry, WYNK, Journalism, and Create-Your-Own Subscriptions) are now able to exchange tickets as a new subscriber benefit in our 2019/20 Season.

If you are a 2019/20 subscriber, contact the SAL Box Office to help you with your exchange at boxoffice@lectures.org or by phone at 206.621.2230 x10.

I didn’t receive an email confirming my web order.

If you did not receive an order confirmation email, there may be an issue with your order. Please contact the Box Office at boxoffice@lectures.org or 206.621.2230 x10 to check on your order status.

Tickets

When can I purchase tickets or subscriptions?

Subscriptions and tickets to special events in our 2019/20 Season went on sale May 14, 2019!

Our 4-part Create-Your-Own Series Subscriptions will go on sale June 17, 2019.

Remaining single tickets will go on sale on July 15, 2019.

Check our Series page for the most up-to-date information.

How can I purchase tickets? What payment methods are accepted?

  • Online at lectures.org
  • By phone at 206.621.2230 x10
  • At the Box Office on the night of the event beginning at 6pm if tickets are still available

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), cash, and checks.

When will my tickets be mailed?

We mail series subscription tickets in late summer. Single tickets ordered throughout the season will be mailed within two weeks of ordering.

We need 10 business days before an event to mail tickets. Any orders received after that time will be held at Will Call. The Box Office opens at 6pm the night of the event.

Can I reserve tickets and pay for them later?

You can place an order and then send payment to us, but tickets are not guaranteed until payment has been received for your order.

What does “general admission” mean?

General admission means that seating is first-come, first-serve, within the section listed on the ticket.

Does SAL offer student, group, senior, or military discounts?

If you are facing economic hardship and cannot afford tickets to SAL events, we encourage you to check out our Community Access Tickets program.

We offer $10 Student/Under 25 tickets for all public SAL events. Valid identification is required for entry into the event.

SAL does not offer a senior discount.

A 10% discount is available for orders of 5 – 9 subscription/ticket orders at the same seating level for any series or event. A 15% discount is available for orders of 10 or more subscription/ticket orders at the same seating level for any series or event. To receive your 10% or 15% discount, simply follow the instructions at the bottom of your checkout page.

What are the SAL Box Office hours?

  • Regular Box Office Hours: 10am–5pm, Monday–Friday
  • Summer Box Office Hours: 10am–5pm, Monday–Thursday & 10am–1pm Friday
  • Event Nights: 6pm–approximately 8pm (at the Box Office only)

Directions

I need venue directions and parking information.

On the webpage of the event you have purchased tickets for, scroll down to the “Venue/Know Before You Go” section, which has directions, parking information, and seating charts.

Timing

What time do SAL events start?

All of SAL’s events start at 7:30pm and last until approximately 9:00pm.

What are the box office hours on event day?

The Box Office opens at 6pm for all SAL events and stays open until approximately 30 minutes after the start of the event.

What time do the doors open to begin seating?

Auditorium doors open at approximately 6:30pm for all SAL events.

Is there late seating for SAL events?

There is late seating at SAL events. However, your seat is not guaranteed after the program has begun.

Accessibility

Is there open captioning at SAL events?

Beginning with our 2019/20 Season, we will be providing open captioning at every event that takes place in Benaroya Hall, S. Mark Taper Foundation Auditorium.

We are happy to provide open captioning for events at all other venues (for example: Broadway Performance Hall, Seattle First Baptist Church, or Town Hall Seattle) with a minimum two-week advance notice. Please contact us at boxoffice@lectures.org or 206.621.2230 x10 to make arrangements.

Is there accessible seating at SAL events?

Yes, all of our venues have accessible seating available. Please contact us at boxoffice@lectures.org or 206.621.2230 x10 for more details and to let us know you’re coming so we can better accommodate your needs.

Are there assisted listening devices at SAL events?

Yes, they are available at all of our venues, but systems do vary. Please contact us in advance at boxoffice@lectures.org or 206.621.2230 x10 for more information or assistance.

Is American Sign Language (ASL) interpretation provided at SAL events?

We are happy to provide ASL interpretation with a minimum two-week advance notice. Please contact us at boxoffice@lectures.org or 206.621.2230 x10 to make arrangements.

Events

How should I dress for a SAL event?

However you feel most comfortable!

What is the format of the evening? Is there an opportunity for me to talk to the speaker?

Literary Arts Series, Women You Need to Know (WYNK), Journalism Series, SAL Presents and Hinge events are typically original talks or lectures; occasionally, we conduct onstage interviews with speakers or hold panel discussions.

The Poetry Series typically features poets reading from their work (with the occasional lecture).

At all events, the host generally moderates a Q&A between audience members and speakers. We encourage you to email us your questions in advance at sal@lectures.org, post them on our Facebook or Twitter pages, or to use the Q&A cards in your printed program during events. Simply pass your question to an usher at the end of the program.

Please note that our Q&A period is limited; as much as we’d like to, it’s not possible to ask all the questions we receive.

Can I bring my camera to the event?

There is no flash photography allowed at SAL events. Unless otherwise stated, we are happy for you to take photos for personal use and to post on social media. All professional photography requests must be approved by SAL in advance of the event.

We do not allow video or audio recording.

Do speakers sign books at events?

Book signings will follow most Poetry Series events and often Women You Need to Know (WYNK) and Hinge events.

There will be no book signings following Literary Arts Series or Journalism Series events. Our local bookstore partners will also be selling books at all SAL events.

Please see event pages for more specifics. We ask that patrons please be respectful of the authors’ and other patrons’ time and limit your signing selections to no more than 3 books.

Are there concessions available at events?

Concessions are available at most SAL events.

Get Involved

How can I keep up-to-date with SAL?

To sign up for our bi-weekly e-news or to be added to our mailing list, fill out your email address at the bottom lefthand corner of the SAL website where it says “Newsletter.” Or follow us on social media:

How can I support SAL and its mission?

Would you like to volunteer or intern with SAL? Click here to view our current opportunities.

Are you interested individual or corporate giving? Click here to find out more about how you can get involved.

Are you a community partner who would like to table at our events, or get involved with our organization in other ways? Please email us at sal@lectures.org.