FAQ

COVID-19

How is SAL handling the COVID-19 pandemic?

The health of our audience, staff, and the community is our priority during the pandemic. Seattle Arts & Lectures might have to look at altering our traditional program by rescheduling events, creating online viewing options, or substituting different authors in the line-up if our scheduled artists are unable to present.

For 2021/22, most of our fall events will be online-only, but as we move into winter and spring, we are planning that all of our events will be held in-person and online. We plan to always offer online access going forward for those who prefer this viewing format, or for those who could not attend otherwise.

Because we are not sure what capacities our halls will be at for the start of the season, we are offering in-person tickets to subscribers only at this moment. When we are sure that capacities can be expanded, we will open up in-person single ticket sales.

Our commitment to our ticket holders:

  • Our events will go on, whether in-person or online.
  • If we are able to hold an event in-person, we will also stream the event for those who would prefer to watch at home.
  • All tickets automatically include digital access.
  • If you’d like an exchange for another event later in the season, we will happily do so.
  • If your circumstances change and you need a refund, we will process that for you.

Troubleshooting

Help, I lost my tickets! What can I do?

No worries! All tickets have been emailed, so be sure to check your inbox (including spam) for an email from boxoffice@lectures.org. Emailed tickets come in a PDF attachment.

If you still can’t find your tickets, please call the Box Office at 206.621.2230 x10 or email us at boxoffice@lectures.org.

If you find you do not have tickets the night of the event, go to the Box Office when you arrive at the venue (or call or email us if we are online-only), and our staff will happily assist you.

I can’t use my tickets. What can I do?

Is there a friend or family member who would be able to attend in your place? You may give the ticket to whomever you’d like!

Can I return or exchange my tickets?

Because of the COVID-19 pandemic, all tickets and subscriptions will be refundable in 2021/22. Exchanges are also an option. To get a refund or exchange, contact the SAL Box Office at boxoffice@lectures.org or at 206.621.2230 x10.

In the event that you cannot attend an event, we always encourage you to donate the cost of your tickets to SAL if you are able. Your donation means a lot to us during this time!

How do I access online events?

Please check your order confirmation email—this will contain a PDF of your e-ticket(s), which will contain the password for your online event, as well as instructions for how to access it. When your event is starting, head to your event page at lectures.org, and type in the password where prompted.

We will also send an email reminder two days before the event, as well as the day of the event, containing the same instructions.

If you have opted out of receiving SAL emails, you will miss this important information—please email us at boxoffice@lectures.org and we will assist you.

May I watch an online event after it airs?

Yes! The link to your digital event will be available for a full week after the day and time it is scheduled to start, so if you purchase a ticket, you may watch it any time within that window.

Tickets

When can I purchase tickets or subscriptions?

All series subscriptions in our 2021/22 Season go on sale online at 10 a.m. on June 7, 2021. Four-part Create Your Own Series Subscriptions, Digital-Only Create Your Own Series Subscriptions, Single Digital Passes, and select In-Person Single Tickets will go on sale July 12, 2021 at 10:00 a.m.

Remaining In-Person Single Tickets will open up once we can safely expand the capacities of our venues.

How can I purchase tickets? What payment methods are accepted?

  • Online at lectures.org
  • By phone at 206.621.2230 x10
  • At the Box Office on the night of the event, beginning at 6 p.m. (if tickets are still available and the event is happening in-person).

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), cash, and checks.

Does SAL sell gift cards?

Yes! You may purchase an e-gift card for SAL events and learn more about how to redeem gift cards by clicking here.

Can you explain your fee structure?

There is a $5 handling fee per ticket (with the exception of $5 and $10 tickets, which have a $2 handling fee per ticket).

Subscriptions do not have handling fees.

Benaroya Hall events incur a $4 facility fee per ticket.

What does “general admission” mean?

General admission means that seating is first-come, first-serve, within the section listed on the ticket.

Does SAL offer student, group, senior, or military discounts?

SAL offers a Reduced Price subscription to each series and $10 Reduced Price single tickets to every event, to help make our tickets more accessible to all.

We also offer $7 Student/25 & Under tickets for all public SAL events. Valid identification is required for entry into the event.

For teens, day-of tickets are also available for free through TeenTix (and companion tickets for adults are $5) by emailing the box office at boxoffice@lectures.org. Please have your TeenTix membership handy.

SAL does not offer a senior discount.

Free Tickets

If you are facing economic hardship and cannot afford tickets to SAL events, we encourage you to check out our Community Access Tickets program, which offers free tickets in a lottery-style give away to every SAL event.

Discounts

A 10% discount is available for orders of 5 – 9 subscriptions at the same seating level for any series or event—call our Box Office at 206-621-2230 x10, and we’ll apply it over the phone.

A 15% discount is available for orders of 10+ subscriptions at the same seating level for any series or event—call our Box Office at 206-621-2230 x10, and we’ll apply it over the phone.

What are the SAL Box Office hours?

  • Regular Box Office Hours: 10 a.m.–5 p.m., Monday–Friday
  • Summer Box Office Hours: 10 a.m.–5 p.m., Monday–Thursday & 10 a.m.–1 p.m. Friday
  • Event Nights: 6 p.m.–approximately 8 p.m.

Directions

I need venue directions and parking information.

On the webpage of the event you have purchased tickets for, scroll down to the “Venue/Know Before You Go” section, which has event information, directions, parking instructions, and seating charts.

Timing

Is there late seating for SAL events?

There is late seating at SAL events. However, your seat is not guaranteed after the program has begun.

Accessibility

Is there open captioning at SAL events?

We provide open captioning at every event that takes place in Benaroya Hall, S. Mark Taper Foundation Auditorium. Open captioning is available to stream directly to your phone, and is also streamed from a screen on the right side of the stage.

We provide open captioning for events at all other venues (Hugo House, Town Hall Seattle, Langston Hughes Performing Art Institute, and others) with a minimum two-week advance notice. To request captioning, please select the “open caption” option under Accessibility options during ticket checkout.

Is there accessible seating at SAL events?

Yes, all of our venues have accessible seating available at every ticket level. Please contact us at boxoffice@lectures.org or 206.621.2230 x10 for more details, and to let us know how we can accommodate your needs.

Are there assistive listening devices at SAL events?

All our venues provide assistive listening devices, but systems do vary. Please contact us in advance at boxoffice@lectures.org or 206.621.2230 x10 for more information or assistance.

Is American Sign Language (ASL) interpretation provided at SAL events?

We are happy to provide ASL interpretation for any of our events with a minimum two-week advance notice. To request interpretation, please select the “ASL interpretation” option under Accessibility options during ticket checkout.

Events

Can I bring my camera to the event?

There is no flash photography allowed at SAL events. Unless otherwise stated, we are happy for you to take photos for personal use and to post on social media. All professional photography requests must be approved by SAL in advance of the event.

We do not allow video or audio recording.

Are there concessions available at events?

Concessions are available at most SAL events, as is possible due to COVID-19 restrictions. Check your pre-event email for details.

Get Involved

How can I keep up-to-date with SAL?

To sign up for our email and/or mailing list, click here. Follow us on social media at:

How can I support SAL and its mission?

Would you like to volunteer or intern with SAL? Click here to view our current opportunities.

Are you interested individual or corporate giving? Click here to find out more about how you can get involved.

Are you a community partner who would like to table at our events, or partner with our organization in other ways? Please email us at sal@lectures.org.