FAQ

Online Events Access

How do I access online events?

If you selected the digital pass option upon checkout, SAL will send a pre-event reminder email with instructions to log in and access the online stream two days before the event. When your event is starting, head to your event page at lectures.org, and type in the password where prompted.

We will also send an email reminder the day of the event, containing the same instructions.

If you have opted out of receiving SAL emails, you will miss this important information—please email us at [email protected] and we will assist you.

For our 2022/23 Season, in-person tickets no longer include digital access because SAL is required to charge state sales tax for online digital passes; selling those tickets separately allows us to do so, and allows us to continue to provide access to SAL events for our online community.

If you would like to also have a digital viewing option alongside your in-person ticket, it will need to be purchased separately. Or, if your circumstances have changed and you need to exchange your in-person ticket, SAL kindly asks that you please contact the SAL Box Office at [email protected] or at 206.621.2230 x10 before 12 noon on the day of your event.

Why does my in-person ticket no longer come with digital access?

For our 2022/23 Season, in-person tickets no longer include digital access because SAL is required to charge state sales tax for online digital passes; selling those tickets separately allows us to do so, and allows us to continue to provide access to SAL events for our online community.

If you would like to also have a digital viewing option alongside your in-person ticket, it will need to be purchased separately. Or, if your circumstances have changed and you need to exchange your in-person ticket for a digital pass, SAL kindly asks that you please contact the SAL Box Office at [email protected] or at 206.621.2230 x10 before 12 noon on the day of your event.

COVID-19 Policies

What are SAL's COVID-19 policies for vaccinations and masking at in-person events?

The safety of our patrons, artists, community partners, staff, and volunteers continues to be important to us.

COVID policies may vary by venue and event.

Facial masks are strongly encouraged, but not required. Proof of vaccination or negative COVID-19 test is no longer required.

Health and safety protocols are subject to change. Before attending events, please check your pre-event email for the most up-to-date information.

Our commitment to our ticket holders:

  • Our events will go on, whether in-person or online.
  • If we are able to hold an event in-person, we will also stream the event for those who would prefer to watch at home.
  • If you’d like an exchange for another event later in the season, or if you would like to exchange an in-person ticket for a digital ticket (or vice versa), we will happily do so if there is seating availability.

Troubleshooting

Help, I lost my tickets! What can I do?

No worries! All tickets have been emailed, so be sure to check your inbox (including spam) for an email from [email protected]. Emailed tickets come in a PDF attachment.

If you still can’t find your tickets, please call the Box Office at 206.621.2230 x10 or email us at [email protected].

If you find you do not have tickets the night of the event, go to the Box Office when you arrive at the venue (or call or email us if we are online-only), and our staff will happily assist you.

I can’t use my tickets. What can I do?

Is there a friend or family member who would be able to attend in your place? You may give the ticket to whomever you’d like!

Can I return or exchange my tickets?

Tickets and subscriptions are non-refundable in 2022/23; however, exchanges are an option. To process an exchange, contact the SAL Box Office at [email protected] or at 206.621.2230 x10 before 12 p.m. (noon) on the day of your scheduled event.

In the event that you cannot attend an event, we always encourage you to donate the cost of your tickets to SAL if you are able. Your donation means a lot to us during this time!

How do I access online events?

If you selected the digital pass option upon checkout, SAL will send a pre-event reminder email with instructions to log in and access the online stream two days before the event. When your event is starting, head to your event page at lectures.org, and type in the password where prompted.

We will also send an email reminder the day of the event, containing the same instructions.

If you have opted out of receiving SAL emails, you will miss this important information—please email us at [email protected] and we will assist you.

Please note that as of our 2022/23 Season, in-person tickets no longer include digital access. If you would like to also have a digital viewing option alongside your in-person ticket, it will need to be purchased separately.

May I watch an online event after it airs?

Yes! If you purchased a digital pass, the link to your online event will be available for a full week after the day and time it is scheduled to start. If you purchase a digital pass, you may watch it any time within that window.

Tickets

Do in-person tickets come with digital access?

As of our 2022/23 Season, in-person tickets no longer include digital access. However, we offer digital access for all of our events, and if your circumstances change, you may be able to get an exchange if there is availability. You may also purchase digital passes separately if you would like both kinds of access.

When can I purchase tickets or subscriptions?

All series subscriptions in our 2022/23 Season go on sale online at 10 a.m. on June 13, 2022. Four-part Create Your Own Series Subscriptions, Digital-Only Create Your Own Series Subscriptions, Super SAL Subscriptions and single tickets to SAL Presents events go on sale July 11, 2022 at 10 a.m.

Remaining single tickets will open up on August 8, 2022 at 10 a.m.

How can I purchase tickets? What payment methods are accepted?

  • Online at lectures.org
  • By phone at 206.621.2230 x10
  • At the Box Office on the night of the event, beginning at 6 p.m. (if tickets are still available and the event is happening in-person).

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), cash, and checks.

Does SAL sell gift cards?

Yes! You may purchase an e-gift card for SAL events and learn more about how to redeem gift cards by clicking here.

Can you explain your fee structure?

There is a $5 handling fee per ticket (with the exception of $10 tickets, which have a $2 handling fee per ticket).

We waive handling fees for our subscribers.

Benaroya Hall events incur a $5 facility fee per ticket.

What does “general admission” mean?

General admission means that seating is first-come, first-serve, within the section listed on the ticket.

Does SAL offer student, group, senior, or military discounts?

SAL offers a Pay What You Can Subscription to each series and $10 minimum Pay What You Can single tickets to every event to help make our tickets more accessible to all.

For teens, day-of tickets are also available for free through TeenTix (and a companion ticket for an adult is also free) by emailing the box office at [email protected]. Please have your TeenTix membership handy.

Free Tickets

If you are facing economic hardship and cannot afford tickets to SAL events, we encourage you to check out our Community Access Tickets program, which offers free tickets in a lottery-style give away to every SAL event.

Discounts

A 10% discount is available for orders of 5–9 subscriptions at the same seating level for any series or event—call our Box Office at 206-621-2230 x10, and we’ll apply it over the phone.

A 15% discount is available for orders of 10+ subscriptions at the same seating level for any series or event—call our Box Office at 206-621-2230 x10, and we’ll apply it over the phone.

What are the SAL Box Office hours?

  • Regular Box Office Hours: 11 a.m.–4 p.m., Monday–Thursday
  • Summer Box Office Hours: 10 a.m.–5 p.m., Monday–Thursday & 10 a.m.–1 p.m. Friday
  • Event Nights: 6 p.m.–approximately 8 p.m.

Directions

I need venue directions and parking information.

On the webpage of the event you have purchased tickets for, scroll down to the “Venue/Know Before You Go” section, which has event information, directions, parking instructions, and seating charts.

Timing

Is there late seating for SAL events?

There is late seating at SAL events. However, your seat is not guaranteed after 7:30 p.m.

Accessibility

Is there open captioning at SAL events?

We provide open captioning at every event that takes place in Benaroya Hall, S. Mark Taper Foundation Auditorium. Open captioning is available to stream directly to your phone, and is also streamed from a screen on the right side of the stage.

We provide open captioning for events at all other venues (Hugo House, Town Hall Seattle, Rainier Arts Center, and others) with a minimum two-week advance notice. To request captioning, please select the “open caption” option under Accessibility options during ticket checkout.

Is there accessible seating at SAL events?

Yes, all of our venues have accessible seating available at every ticket level. Please contact us at [email protected] or 206.621.2230 x10 for more details, and to let us know how we can accommodate your needs.

Are there assistive listening devices at SAL events?

All our venues provide assistive listening devices, but systems do vary. Please contact us in advance at [email protected] or 206.621.2230 x10 for more information or assistance.

Is American Sign Language (ASL) interpretation provided at SAL events?

We are happy to provide ASL interpretation for any of our events with a minimum two-week advance notice. To request interpretation, please select the “ASL interpretation” option under Accessibility options during ticket checkout.

Events

Can I bring my camera to the event?

There is no flash photography allowed at SAL events. Unless otherwise stated, we are happy for you to take photos for personal use and to post on social media. All professional photography requests must be approved by SAL in advance of the event.

We do not allow video or audio recording.

Are there concessions available at events?

Concessions are available at most SAL events. Check your pre-event email for details.

Get Involved

How can I keep up-to-date with SAL?

To sign up for our email and/or mailing list, click here. Follow us on social media at:

How can I support SAL and its mission?

Would you like to volunteer or intern with SAL? Click here to view our current opportunities.

Are you interested individual or corporate giving? Click here to find out more about how you can get involved.

Are you a community partner who would like to table at our events, or partner with our organization in other ways? Please email us at [email protected].