Tech Tips for Streaming Events
November 6, 2020
Welcome to your step-by-step guide to accessing online events with Seattle Arts & Lectures!
The SAL Box Office is always happy to assist you with any trouble you may encounter in connecting to our online events, but before you reach out, we recommend reading this troubleshooting guide first—your question is likely answered below.
Steps 1-4 will help you learn how to find your digital access password and get into the event, as well as provide tips for how to optimize your live viewing experience. The FAQ section at the bottom of the article answers other event-related questions.
Step 1 – Find Your Digital Access Password
You can find the password to your SAL event in one of two places:
1) If you ordered Email delivery, you can find your digital access password on your e-ticket. Your e-ticket is the PDF attachment that can be found in your event confirmation email, which you received shortly after purchasing your tickets. The subject line will be, “Your order has been submitted,” and the email will be from firstname.lastname@example.org.
Open the PDF attachment in that confirmation email, and look for the blue box that states: “Digital Access Password” (outlined here in red).
2) The second place you can find the event password is in our pre-event reminder emails, sent two days before your event and once more, 30 minutes before your event begins.
Scroll down to the first section in that email that says “Steps to Access the Event” (outlined here in red).
If you’re having trouble finding our pre-event emails, search your inbox—including your spam or promotional tab—for the subject line: “How to Access [SPEAKER’s Name] Event on [SPEAKER’s Date]” from email@example.com. Or, did a friend purchase tickets for you? Ask your friend to forward the email along!
Step 2 – Return to the Specific Event Page on lectures.org
Return to the event page on lectures.org where you originally purchased tickets, which we’ll link to directly in your pre-event email, but which you can find easily through our website’s calendar.
In this example, we purchased tickets to David Mitchell’s event, so we’re going to return to his event page at lectures.org/event/david-mitchell-online/ to watch his event.
Step 3 – Enter in Your Digital Access Password
In the space immediately below the event title and date, you’ll see the section titled “Stream Lecture.” Enter the password where prompted—and please note, SAL passwords are all lowercase, and the password is case sensitive—so make sure you don’t have caps lock on!
The box where you enter your password will not be available until 7:00 p.m. (PST)—if you try to access the page before 7:00, you’ll need to refresh your web page once 7:00 p.m. rolls around in order for the password box to appear. The event will begin at 7:30 p.m., but you’ll be able to test your video and audio connection before that by watching our pre-event video.
If it’s after 7:00 p.m. (PST), and the space to enter your password has still not appeared for you, your web browser is storing an old version of the page. Fix the problem by clearing your cache—follow the steps on this webpage for your specific browser and device.
Step 4—Optimize Your Viewing Experience
Once you have access to your video, make sure you get the best experience possible! To view the highest video resolution, select the “Settings” gear icon and adjust the resolution to 1080. Maximize or minimize the video by clicking the “full screen” icon on the lower righthand corner at any time.
Captioning will be available. You may click the “CC” button on the lower right-hand corner of the video to view autogenerated captions, or, for more accurate live captions, access this link during the event, which will open up captions in a separate window that you can “pop out” to arrange beside the event window.
To participate in our live chat with other event participants, scroll just below the video on lectures.org to see the chat box (pictured below). To enter your first comment, you will be prompted to choose a name for yourself and click accept. Then you can go ahead and post. You can disable the chat or open it in a separate viewer window by clicking the three dots in the upper right-hand corner. The chat will end once the event ends.
We hope you enjoy your event!
Additional questions you may have:
I’m experiencing a delayed, fuzzy, or otherwise imperfect connection. How do I fix that?
SAL will be broadcasting at maximum speed, so the quality of your live viewing experience is dependent on the strength of your own internet connection. To ensure you’re using one of the correct browsers and operating systems, and to check the required minimum bandwidth to watch a stream, please see this Vimeo Customer Support page. If you’re still experiencing difficulty due to low bandwidth, SAL will be posting an alternate link to view the event in the event chat, which may resolve the issue.
How do I turn on captioning? Click the “CC” button on the lower right-hand corner of the video to view autogenerated captions. Or, for more accurate live captions, access this link during the event, which will open up captions in a separate window that you can “pop out” to arrange beside the event window. You may also use this link to access the event transcript after the event has passed.
How do I watch the event after it has passed? Can I rewatch it?
You can pause, rewind, and rewatch your event for a full week after the event is scheduled to begin. A full recording will be available after approximately 9:00 p.m. (PST). You may find the stream again on the event page where you originally purchased tickets. Find that link in your pre-event email, or head to our list of archived events and scroll to find your event.
What if I join the live event after it has already started?
If you’re unable to make it to the beginning of the live event, once you start the stream, it will begin from the point at which we are currently broadcasting, just as if you joined an in-person event late. If you would like to start the event from the beginning, you may wait to view a recording of the event in full once we’ve finished streaming. Check your video (using the same link and password) around 9:00 pm. (PST) to view the event in full.
How do I watch this event on my television?
There are many different options for watching on your TV, depending on the kinds of devices you own. We recommend testing these options in advance so that you’re ready when your event is set to begin. Here are some of the ways you can watch on your TV:
- Use an HDMI cable from your computer to TV. Most desktop and laptop computers have an HDMI port that you can connect directly to your TV. (For newer Mac laptops, HDMI ports are now included in USB multiport adaptors, rather than built into the laptop itself). Connect the HDMI to your TV prior to booting up your computer to avoid sync issues. Once connected, use your computer browser to access your SAL event, and your computer’s display will be mirrored on your TV.
- AppleTV. “Airplay” from iOS devices or “Mirror” from your Mac browser.
- ChromeCast. “Cast” from the Google Chrome browser on your PC or Mac.
- SmartTVs. Find more information on mirroring to your specific TV at these links: FireOS, RokuTV, AndroidTV
The sound isn’t working—how do I fix that?
First, make sure that the volume on your computer system or other device is turned up, and that any external speaker system you may have is not muted. Then, check that the video is unmuted by ensuring that the volume icon in the lower left-hand corner of the video is turned up.
If your volume is turned up everywhere and you’re still encountering sound issues, it’s likely your web browser is experiencing a temporary glitch. Restarting your browser and reloading the web page—or trying a different web browser—should solve the issue.
Have another issue that’s not addressed here?
If you’re still experiencing any trouble with a SAL event after reading this, please contact us at firstname.lastname@example.org, or leave a message at 206-621-2230 x10, and we’ll get back to you promptly.